Common problems

“Kalem is open in another tab or window.” Kalem can only be open in one tab per browser. Close the other Kalem tab, then tap Reload.

A warning says data will be lost when the app closes. This browser doesn’t allow permanent storage, for example in incognito or private mode. Use a normal window so your data stays on the device.

The “safe to spend” number feels off. Check Settings → Period plan: an empty expected income makes the number inaccurate. Also check which accounts count in Settings → Accounts.

Transactions from another device haven’t appeared. Sync runs after every change, when the app opens, when you’re back online, and every 20 seconds while the app is open. Tap Sync now to force it.

Lost the Recovery Key, but still signed in on a device. Your data is safe. Add a new device by approving it, as described in Move or add a device.

Lost the Recovery Key and every device. Sadly the data can’t be opened again, because only you held the key. That’s why Kalem asks you to save the Recovery Key on day one.